1- Ordering & Payment
We accept Visa, Mastercard, American Express, TWINT, PostFinance, PayPal, and bank transfers.
Yes. All transactions are processed through secure, encrypted, industry-leading payment providers, and we never store your full card details.
Yes. All prices include Swiss VAT (8.1%). International orders: VAT may be deducted; recipient liable for local duties.
2- Shipping & Delivery
We currently ship within Switzerland and to the EU and the rest of Europe. See our Shipping & Delivery page for full details."
Shipping costs vary by destination and speed — see our Shipping & Delivery page for current rates. Orders above CHF [XXX] ship free within Switzerland.
Domestic orders arrive within 1–3 business days (or 1 day with Express). International orders take 5–10 business days depending on destination.
Yes. Tracking email sent on dispatch. Also viewable in account.
3- Returns & Exchanges
You have 14 days from delivery to request a return or exchange on sealed, unopened products. See our Returns & Exchange page for full details.
No — for hygiene reasons we can't accept returns on opened, tested, or used fragrances. We recommend trying a discovery set first.
Refund to original payment method within 10 business days of receiving the return.
4- Fragrances & Twin Quiz
It's our guided scent quiz that matches your personality and preferences to the Shiraz Essence fragrance that suits you best.
Our collection is organized into Men's and Women's lines, but any fragrance can be worn by anyone — scent has no gender.
Our fragrances are formulated as Eau de Parfum for long-lasting wear.
Yes. None of our products or ingredients are tested on animals.
Natural + high-quality synthetics. Full INCI list on each product page and packaging.