You have 14 days from the delivery date to request a return or exchange. Requests made after this period cannot be accommodated due to the nature of our artisanal products.
For a return to be eligible, products must be sealed, unopened, and in their original packaging with all protective seals intact. We maintain strict quality control to ensure every client receives a pristine product
For hygiene and quality assurance reasons, we cannot accept returns or exchanges for fragrances that have been opened, tested, or used. We recommend exploring our discovery sets before committing to a full-sized bottle.
Please contact our concierge team at [email protected] within 48 hours of delivery. Include your order number and clear photographs of the damage so we can resolve the matter immediately.
Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days. You will receive an email confirmation once the transaction is complete.
Return shipping costs are the responsibility of the customer, except in cases where we have made an error with your order. We recommend using a trackable shipping service.
Yes, we accept exchanges for sealed and unopened products only. Any price difference between the items will be adjusted during the exchange process.
The following items are ineligible for return or exchange: opened fragrances, gift cards, and items marked as final sale.